Silkroad Sucks Customer Reviews and Feedback
Silk Road was an online black market and the first modern darknet market, best known as a platform for selling illegal drugs. As part of the dark web, it was operated as a Tor hidden service, such that online users were able to browse it anonymously and securely without potential traffic monitoring. The website was launched in February 2011; development had begun six months prior.
The following article on Wired mentions, "THE DRAMATIC TAKEDOWN of the Silk Road drug market and the arrest of its alleged owner on drug trafficking and murder-for-hire charges last month began in part with an offhand tip to Department of Homeland Security investigators in Maryland in mid-2011. The informant told DHS investigators in Baltimore about an online drug bazaar where international sales of illicit drugs and other contraband were conducted with impunity and with the ease of buying cocktail stirrers or underwear on Amazon."
Professional Services Consultant (Former Employee) says"Pros - Allowed to work remotely Cons - So very many... - Perpetual changes in leadership - Constant changes in business model and plan - Lack of transparency in leadership - No training, instead a baptism-by-fire mindset - No career growth opportunities - No 401k match - Mediocre medical and dental insurance - Below average pay - Regular mass layoffs - Tens of thousands of dollars spent on user conference while laying off dozens of workers... talk about priorities... - Ironically after numerous negative reviews were left, robotic and non-volitional positive reviews are being left... talk about dying gasps of a dying company... Advice to Management - Just close the doors, people would be better off...NoneEverything"
Sales Development Representative (Current Employee) says"Sales Development Representative (SDR) role is pretty easy in and of itself. The software has a good reputation and clients like it a lot. The SDR is selling the software to HR professionals, who are usually very nice people to speak with. The problem with the job is that the tenured employees who have been here for many years are allowed to call warm inbound marketing leads almost exclusively. Employees less than a year aren't allowed to call the warm leads. We have to research and enter cold leads, which is fine. But the problem is that it's so tremendously time consuming and have a lower close ratio than warm inbound leads. So it's very difficult to come near your quota. It's rare for most newer employees to get enough scheduled meetings to qualify for the bonus. So make sure you are alright with the base pay. Also, be prepared to work like a machine trying to cultivate and call enough leads to set enough meetings. The calls are easy and talking about the software is cool, but time management is extremely challenging and stressful.Pretty office in nice part of city. People are very nice. Good software.Sales Managers' double standards are discouraging."
Regional Account Manager (Former Employee) says"Poor Management False Hope SRT has no clue where they are going No respect for employees"
IT QA Analyst (Current Employee) says"Looking for career growth? Not the best place to be. No increment in salary. Felt stagnant. No perks. Not a good workplace culture. No proper management. No vision for the company.Flexible timeNo perks"
Sales Associate (Current Employee) says"Management is out of touch of what customer needs are and addressing them. They are not open to new ideas or any ideas that are not their own. Do not care about employees - just bottom dollar.Flexible work scheduleEmployees not appreciated"
Product Trainer (Former Employee) says"Since SilkRoad is still in the infancy stages it is a good place to get experience on HRIS systems but an overall career and advancement seems nearly impossible. Great people, casual environment and fun to work for but feels like a lot of favoritism. Challenging in terms of change and customer satisfaction many times software is oversold on what it can deliver and as a Trainer you end up consulting and training to fit a round peg into a square hole. Flexible work schedule and casual environment make it nice to go to work but making the customers happy is something you will spend much of your time on.Causal, flexible work schedule, great peopleBad products, constant client issues"
Accounts Receivable Specialist (Current Employee) says"Stability of the company is highly questionable now. Too many questions about where the company is headed anymore. This used to be a great place to come to work. We used to all work toward the same goal - do our best as a team to grow this company and Work Happy! Changes are changes that we all have to adjust to, however, there is something horribly wrong here now."
Integration Consultant (Former Employee) says"Mostly Remote work from Home Office. Management style is sensually lose and removed. Mid management was concerned with their own well being rather than the employees'."
Regional Sales Manager (Former Employee) says"The most enjoyable part of the job was the ability to work from home. This allowed flexibility while my children were young. I enjoy getting out in front of people more than doing business over the phone."
HRIS Product Trainer (Former Employee) says"Good place to work, fun culture and co-workers. Not enough employee development programs and less than desirable pay. Benefits and vacation time were great.CultureEmployee Development and Training"
Technical Support Representative (Former Employee) says"Bad management, internal communication and stingy payroll. Client base and internal demands increase, pay does not. No recognition for good work and laughable management. Best thing they have is their flexible/unlimited PTO... which is needed to put up with the daily grind at this job.Unlimited PTO, decent benefitsBad management, terrible internal communication, no standardized training, outdated documents"
None (Current Employee) says"Going though many management changes and so much on everyone's plate that management looses touch with some. They have no concept of communicating with team mates so that everything flows smoothly. Some team members as left to figure it out as best they can and when they try to get some direction or help they are ignored or forgotten about."
Project Manager (Former Employee) says"Working at Silkroad was a joy as they tended to hire the best and brightest and most people liked their day jobs. Work/Life balance was very good for this sector which often has very bad balance. Co-workers and direct managers are terrific but the companies overall management is out of touch with the company and seems to have a plan that cannot actually be met. It's also very hard to get a promotion, all of the positions are filled already with little movement.PTO policy, atmosphereUpper Management"
Manager (Former Employee) says"Company attitude very laid back - little interaction with Senior leadership. Excellent perks - good interaction within the teams and fun place to work."